Community Manager Task Management

I spent 1.5 years at Salesforce working on a range of projects related to the community management experience, and was the sole designer on the product for my last release. These projects included topic and article management, management home, Insights (task management), and moderation. We conducted several rounds of user research for both discovery and usability purposes. My final project focused on better integrating the setup, management, and moderation experience(s) for the three primary community management personas (admins, managers, and moderators).

These designs do not reflect the final product, but rather, an explorative exercise.